Privacy Policy

Effective Date: October 1, 2024

At Alder James, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, communicate with us via SMS/MMS, or engage with our services. By using our website and communicating with us, you agree to the terms of this policy.

1. Information We Collect

We collect personal information to provide you with the best experience and to improve our services. This information may include:

  • Personal Identification Information: Name, email address, phone number, and other contact details you voluntarily provide when filling out forms, contacting us, or communicating via SMS/MMS.

  • Usage Data: Information such as your IP address, browser type, and pages visited when you browse our website.

  • SMS/MMS Communications Data: Phone numbers and message content for the purpose of delivering services or responding to inquiries via SMS/MMS.

  • Project Information: Details about your architectural projects, preferences, and communications with our team.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide architectural services.

  • To communicate with you, including via SMS/MMS, to deliver updates and respond to project-related questions.

  • To improve our website and services based on your feedback.

  • To send newsletters, updates, or promotional content, only if you have opted in.

  • To comply with legal obligations.

3. California Residents’ Privacy Rights (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information:

  • Right to Know: You have the right to request details about the categories of personal information we collect, the sources, and the purposes for which it is used.

  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

  • Right to Opt-Out of Sale: We do not sell personal information. However, if this practice changes, we will update this policy and provide a “Do Not Sell My Personal Information” link.

  • Right to Correct: You have the right to request corrections to inaccurate personal information we hold about you.

  • Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you may request limitations on its use.

To exercise these rights, please contact us at hello@alderjames.com. We will verify your identity before processing requests, as required by law.

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information, including encryption where appropriate. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for any purposes, except in the following circumstances:

  • With your explicit consent.

  • If required by law or to comply with legal obligations.

  • With trusted third-party service providers who assist us in operating our website or delivering SMS/MMS communications, provided they agree to keep this information confidential.

6. SMS/MMS Communications

If you provide us with your phone number, you consent to receive SMS/MMS communications related to our services, including project updates, appointment reminders, and other business-related messages. You may opt-out of receiving SMS/MMS messages at any time by replying “STOP” to any message or contacting us at 949-529-9070.

7. Cookies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can choose to disable cookies in your browser settings, though doing so may affect some functionalities of our website.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

As a user, you have the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of receiving future communications, including SMS/MMS messages.

  • Request details about how your information is being used.

  • Exercise your rights as a California resident under the CCPA/CPRA.

To exercise these rights, please contact us at hello@alderjames.com.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please refer to the contact information available in our website footer or on our Contact page.